Sunnova: Our Customer-Centric Approach to Service

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Service is the heartbeat of our company

Their office is a service van.

They climb ladders on blustery winter days and spend scorching summer afternoons on rooftops across America.

They’re inspecting wires, checking solar meters, resetting inverters.

They’re solar technicians — and they’re the secret to ensuring your system performs to its full potential.

At Sunnova, we’re not a solar installation company, we’re an energy service company. From the moment a customer signs their agreement, they become part of the Sunnova family.

We offer a range of services that go beyond solar and battery storage, such as tree trimming, roof replacement and electrical panel upgrades.

Aside from quality installs, customers can count on Sunnova to keep your solar system running optimally for more than two decades.

  • Sunnova Protect® Platinum Plan: All of our solar and solar plus storage systems come with 25-year system coverage that includes worry-free, hassle-free maintenance, monitoring and repairs. Thanks to our dedicated customer care, access to advanced online tools and support from our in-house service technicians, you can reduce or eliminate out-of-pocket expenses.

Going Solar with Sunnova

Going solar is more practical, reliable and cost-effective than ever… and with Sunnova, adding solar to your home is easy. From the second we knock on your door to the time your solar panels start producing electricity, we deliver the tools, support, and advice you need to make going solar simple. In this video, you’ll learn what you can expect when you decide to go solar with Sunnova.


We’re a Service Company First

At Sunnova, we believe in providing homeowners with energy solutions that deliver greater control, are more resilient in the face of severe weather, and that serve as an environmentally conscious energy choice.

Service is the heartbeat of our company. In fact, more than half the team members at Sunnova Energy are out in the field, servicing systems and performing maintenance. After all, if your solar panels aren’t working as efficiently as possible, you’re not maximizing your solar output and your potential electricity bill savings.

Sunnova Technicians

Each day we strive to make renewable energy more accessible, affordable and reliable. Our dedicated customer care team offers bilingual support seven days a week, our online tools ensure you have access to real-time production data, and our 24/7 system monitoring tracks your solar production and battery performance around the clock.

In most states, we offer an energy guarantee with certain finance agreements, promising that your system will generate the amount of energy outlined in your agreement or we will refund or credit you the difference. Those are just a few of the reasons why more than 225,000 homeowners have chosen Sunnova — and continue trusting us with their energy experience.

Our Full-Time Technicians Receive Best-in-Class Training

When our journey began a decade ago, our mission was to create a better energy service at a better price. We’ve since paved the way in energy innovation in customer choice.

Not only do we provide monthly account servicing (billing, payments and online support), but we also perform system service.

Many solar companies outsource repairs to a third-party provider that charges the company by the hour and may not be incentivized to resolve the issue on the first visit.

Sunnova’s solar panel technicians are different — most are full-time employees. Each team member receives safety training of more than 90 hours and equipment training that surpasses 110 hours.

Sunnova Van

That means within the first six months of being hired, each Sunnova technician has received more than 200 hours of total training.

Getting it Right the First Time

Since we don’t outsource, Sunnova is committed to successful outcomes, and doing what we can to repair the system right the first time.

We empower our staff with the right education, training and tools to succeed, and perform a post-visit remote audit to check that each system is operating at peak performance.

We don’t want our solar technicians to make another trip if it isn’t necessary, and we don’t want customers to generate anything less than their maximum output. As part of our commitment to a superior customer experience, Sunnova offers appointments scheduled through a dedicated customer portal.

You asked, We answered.

A Growing Company with an Evolution of Service

During the peak of the pandemic, the clean energy industry cut more than 600,000 jobs.* But Sunnova solar technicians experienced the opposite.

Solar technician TJ Maciolek started at Sunnova in 2018 when there were just four field service staff in his area. He’s watched his area location grow to more than 30 employees.

“We never stopped working where other guys were either laid off or they were cut back on hours,” TJ said. “We consistently have work and we continued to hire even through the pandemic.”

Sunnova Headquarters

Sunnova Tech

It’s not only the training that sets Sunnova apart, but the opportunities for growth, as well. Last year we rolled out a tier system where top performers can advance to higher technician levels (there are five) and even qualify to become electricians and field supervisors.

“It’s exciting to see those growth opportunities. When you ask around, you don’t hear about that within other companies,” TJ said. “I feel good about working with a company that’s secure.”

A Breath of Fresh Air for Both Our Staff and Customers

Whether Sunnova technicians and solar helpers are upgrading systems, flipping circuit breakers or checking fuses, they’re not just looking out for the customer, they’re mentoring each other. David Schupsky, a solar technician who joined Sunnova in 2020, has been in the electrical industry since 2015.

“There’s a lot of experienced guys here who I’ve learned a lot from,” David said. Since he started, he’s been sharing his own expertise with his colleagues.

“You spread your knowledge and it helps other technicians grow — it helps everybody.” And everybody can use a little help.

As the price of natural gas increases and electricity bills soar, we are committed to offering a better solar and battery service while empowering homeowners to create and store their own clean energy.

“I love working here, it’s a breath of fresh air,” David said. “It’s organized, the guys are all great and the company always seems to be moving in a positive direction.”

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Sunnova Vision

Hear directly from Sunnova employees about Sunnova’s vision for the immediate future, including some of the exciting energy services and technologies that will benefit both home solar and commercial solar customers in 2023. Keep an eye on all of our latest developments.