Sunnova | Social Media Terms of Use

Sunnova is an active participant on a variety of social media channels. The Sunnova and Sunnova Puerto Rico Facebook pages, Sunnova Twitter accounts, Sunnova Instagram account, Sunnova YouTube channel, Sunnova LinkedIn, and Sunnova Google+ accounts (collectively, “Social Media Channels”) are social media locations for community members to connect to and learn about Sunnova through information, pictures and video concerning initiatives and programs. We strive to provide relevant information, answer your questions, and listen to all feedback. Our goal is to provide useful and interesting content about our company and foster an open and respectful dialogue relating to the specific issues and topics covered in our posts and tweets and other multi-media.

We want to hear from you and encourage comments, critiques questions and opinions. Note, however, that your use of the Sunnova Social Media Channels is subject to these Terms of Use and the terms of use of the social platform from which you accessed these Terms of Use. Sunnova reserves all rights relating to the company's Social Media Channels, including but not limited to: (i) adding, removing, or modifying any content, (ii) blocking disruptive users; and (iii) discontinuing any of our Social Media Channels at any time. Sunnova does not represent that the information on Sunnova’s Social Media Channels is accurate, complete, reliable, useful, timely or current. You read all content at your own risk. Do not rely on the information or advice in any of these postings.

Sunnova may, in its sole discretion, delete irresponsible content or content that is otherwise inconsistent with the purpose of the Sunnova Social Media Channels; namely, dissemination and sharing of on-topic, appropriate content. To the extent applicable, Sunnova reserves the right to block any user that fails to follow these Terms of Use. Examples of inappropriate or off-topic messages include, but are not limited to, the following:

  • Defamatory, malicious, obscene, intimidating, discriminatory, harassing or threatening comments or hate propaganda;
  • Calls to violence of any kind;
  • Activity that violates any law or regulation;
  • Attempts to target Sunnova or Sunnova Followers to offer goods or services, of either a commercial or private nature;
  • Spam directed at Sunnova or any of Sunnova’s followers, including any form of automatically generated content or repeatedly posting the same content;
  • Content deemed to constitute an unapproved use of any of our products or is otherwise false or misleading;
  • Any potential infringement upon any intellectual property rights, including but not limited to, brand names, trade names, logos, copyrights or trade secrets of any person, business or place;
  • Other content deemed to be off-topic or to disrupt the purposes of the channel, its followers, and its sense of community and acceptance; and
  • Content posted by fake or anonymous users.
  • Comments that are suggestive of legal action involving Sunnova.

Our Social Media Channels are not the appropriate place to resolve issues, complaints or suggestions about individual sales and service experiences or our products. This does not mean we do not want to hear about such issues, but these types of concerns are best handled by trained representatives. If you’re interested in sharing comments or feedback outside the scope of these channels, you can send a message through our “Contact” tab on Comments may be forwarded to other Sunnova departments and personnel to ensure appropriate follow-up.

Please keep in mind that Sunnova does not create, control, represent, or endorse any opinions or statements expressed by others within its Social Media Channels, including those that follow or like Sunnova and those followed and liked by Sunnova and that any content posted by anyone other than Sunnova is the responsibility of the submitter and not Sunnova. Links which take you out of our Social Media Channels, websites, and digital assets are not under the control of Sunnova, and Sunnova is not responsible for the terms and conditions, privacy policy, or content of any such site or any further links from such site. Sunnova is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the linked site by Sunnova. Also, please keep in mind that if Sunnova follows another user’s account, “likes” another page, re-tweets, “favorites,” shares, or otherwise re-posts another user’s content, such an action does not constitute an endorsement.

You should understand that content you submit to our Social Media Channels is public and will not place Sunnova under any obligation to you. This means Sunnova is free to disclose and use the ideas contained in content on a non-confidential basis to anyone without any liability to you. You should also not use Sunnova’s Social Media Channels to submit unsolicited ideas. Generally we don’t accept these, and if you submit any – for example by posting them – you need to understand that you don’t have ownership rights in such ideas, that we won’t compensate or reward you, and that we don’t waive any rights to use similar or related ideas previously known to us, developed by our employees, or obtained from other sources. You agree that by posting content on our Social Media Channels, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit and display and distribute such content in any and all media or distribution methods now known or later developed. Further, by submitting content you represent and warrant to Sunnova that you are the sole owner of the content and that Sunnova’s use of the content will not violate the rights of any third party, including, but not limited to copyright rights; and that you will defend and hold Sunnova harmless from any and all claims arising therefrom. By submitting content you waive any right to inspect or approve of such uses and agree to hold harmless Sunnova and all others identified above from any and all claims you, your heirs, executors or assigns may at any time have against Sunnova on account of the granting of the license or arising out of Sunnova’s use of the content.

This page is intended for a global audience. All Terms and Conditions of Facebook, Instagram, Twitter, and YouTube, LinkedIn, and Google+ apply, respectively.